Trustly Casino

Terms of Use

These Terms of Use govern your access to and use of our online gaming platform. By registering an account and using our services, you acknowledge that you have read, understood, and agree to be bound by these terms and all applicable laws and regulations. If you do not agree with any provision contained herein, you must not access or use our platform.

1. General Provisions

Our platform operates as an online gaming service provider, offering various casino games, slots, and interactive entertainment to users who meet the eligibility requirements. These terms constitute a legally binding agreement between you and our company, establishing the rights, responsibilities, and obligations of both parties throughout your use of our services.

  1. These terms apply to all users accessing our platform through any device or method
  2. We reserve the right to modify these terms at any time with reasonable notice to users
  3. Your continued use of our services after any modifications constitutes acceptance of the updated terms
  4. Any conflicting terms in promotional materials or communications are superseded by these terms

2. User Registration and Account Management

Account creation requires providing accurate, complete, and current information during the registration process. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account, whether authorised by you or not.

  1. Users must be at least 18 years of age or the legal gambling age in their jurisdiction, whichever is higher
  2. Only one account per person is permitted across all platforms and devices
  3. Account information must be kept current and accurate at all times
  4. You must immediately notify us of any unauthorised use of your account
  5. We may require additional verification documents to confirm your identity and eligibility

3. Eligibility and Geographic Restrictions

Access to our gaming platform is restricted based on legal requirements and regulatory compliance. Users must ensure they are legally permitted to engage in online gambling activities in their jurisdiction before creating an account or placing any wagers.

  1. Services are primarily available to residents of the United Kingdom with valid identification
  2. Users travelling outside permitted jurisdictions must not access gambling features while abroad
  3. We reserve the right to verify your location and restrict access based on geographic limitations
  4. Circumventing geographic restrictions through VPNs or similar technologies is strictly prohibited

4. Deposit and Withdrawal Procedures

Financial transactions on our platform are processed through secure, regulated payment methods. All deposits and withdrawals are subject to verification procedures and may require additional documentation to comply with anti-money laundering regulations and know-your-customer requirements.

  1. Minimum and maximum transaction limits apply to all deposit and withdrawal methods
  2. Processing times vary depending on the chosen payment method and verification status
  3. Withdrawals can only be made to accounts in the same name as the registered user account
  4. Additional verification may be required for transactions exceeding certain thresholds
  5. We reserve the right to refuse or delay transactions pending security checks

5. Gaming Rules and Fair Play

All gaming activities must be conducted in accordance with fair play principles and our established rules. We employ sophisticated systems to ensure game integrity and detect any irregular playing patterns that may indicate advantage play, collusion, or other prohibited activities.

  1. Games are provided by licensed software providers and operate using certified random number generators
  2. Any attempt to manipulate game outcomes or exploit software vulnerabilities is strictly forbidden
  3. Bonus abuse, irregular play patterns, or suspected fraudulent activity may result in account suspension
  4. We reserve the right to void bets or winnings obtained through prohibited means

6. Bonus Terms and Promotional Offers

Promotional offers, bonuses, and special promotions are subject to specific terms and conditions that supplement these general terms of use. Bonus funds are intended for recreational gaming and are subject to wagering requirements and other restrictions designed to prevent abuse.

  1. Bonus offers are available only to eligible users who meet the specified criteria
  2. Wagering requirements must be completed within the specified timeframe or bonus funds will expire
  3. Maximum bet limits may apply when playing with bonus funds
  4. We reserve the right to modify or withdraw promotional offers at any time
  5. Only one promotional offer per person, household, or IP address unless otherwise specified

7. Responsible Gambling Measures

We are committed to promoting responsible gambling and providing tools to help users maintain control over their gaming activities. Various deposit limits, time restrictions, and self-exclusion options are available to support responsible play habits and prevent gambling-related harm.

  1. Users can set daily, weekly, or monthly deposit limits through their account settings
  2. Self-exclusion options are available for periods ranging from days to permanent exclusion
  3. Reality checks and session time limits help users track their gaming activity
  4. Links to external support organisations are provided for users experiencing gambling problems

8. Intellectual Property Rights

All content, software, graphics, and materials available on our platform are protected by intellectual property laws and remain the exclusive property of our company or our licensed content providers. Users are granted a limited, non-transferable license to access and use the platform for personal entertainment purposes only.

  1. Reproduction, distribution, or modification of platform content is strictly prohibited
  2. Game software and associated graphics are licensed from third-party providers
  3. Users may not reverse engineer, decompile, or attempt to extract source code
  4. Any unauthorised use of intellectual property may result in legal action

9. Privacy and Data Protection

We collect, process, and store personal information in accordance with applicable data protection laws, including the General Data Protection Regulation. Your privacy is important to us, and we implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, or misuse.

  1. Personal information is collected only for legitimate business purposes
  2. Data may be shared with third parties as necessary for payment processing and regulatory compliance
  3. Users have the right to access, correct, or delete their personal information
  4. Data retention periods are established in accordance with legal requirements and business needs

10. Limitation of Liability and Disclaimers

Our liability is limited to the extent permitted by applicable law. While we strive to provide reliable and secure gaming services, we cannot guarantee uninterrupted access or complete absence of technical issues. Users acknowledge the inherent risks associated with online gambling activities.

  1. We are not liable for losses resulting from technical malfunctions or connectivity issues
  2. Maximum liability is limited to the amount deposited in your account during the preceding 12 months
  3. We disclaim warranties regarding third-party services and external links
  4. Users participate in gambling activities at their own risk and discretion

11. Dispute Resolution and Governing Law

These terms are governed by the laws of the United Kingdom, and any disputes arising from your use of our platform will be resolved through the specified procedures outlined below. We encourage users to contact our customer support team first to resolve any concerns before pursuing formal dispute resolution processes.

  1. Initial disputes should be directed to our customer support team for informal resolution
  2. Unresolved complaints may be escalated to the designated alternative dispute resolution service
  3. Legal proceedings must be commenced within one year of the dispute arising
  4. Courts of England and Wales have exclusive jurisdiction over any legal proceedings
  5. These terms supersede all previous agreements and understandings
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